Buying Linen Clothing Made in India: Delivery, Duty and Returns by Country
Linen clothing made in India and ordered from us is cut after you place the order and arrives 15 to 20 days after you place it, dispatch included, with tracking all the way. The part that depends most on where you live is import duty: we pay it for the United States, and everywhere else it is set and collected by your own country.
Here is what stays the same almost everywhere, what changes by region, and when buying from a local shop is the better choice.
What is the same almost everywhere
- Made to order. Nothing is cut until you order it. Production takes 2 to 5 business days, in our own unit in India.
- Delivery time. Your order arrives 15 to 20 days after you place it, dispatch included.
- Tracking. Every order ships with end to end tracking. The number is emailed the moment the parcel leaves us, and you can follow it on the order tracking page.
- Express. Express courier by FedEx, DHL or Aramex is available at checkout for an extra charge.
- Shipping cost. Standard shipping is free to most countries. A flat rate applies in a few, and some of the countries named in this article are among them, so read the shipping line at checkout before you pay. The full terms are in the shipping policy.
Import duty: the part that depends on where you live
United States. We ship delivered duty paid (DDP). Duty and tariffs are covered by us at the time of shipping, and nothing further is due when the parcel arrives. Our article on shipping linen clothing from India to the US explains it in detail.
The UK, the EU, Canada, Australia, the UAE, Singapore and everywhere else. Import duties and taxes are set and collected by your own country, and they are the buyer's responsibility. They are not included in our prices or shipping charges.
What that means in practice differs. Some of these countries charge a sales tax on imports as well as, or instead of, a customs duty (VAT in the UK, the EU and the UAE, GST in Canada, Australia and Singapore). Whether a charge applies to a parcel like yours, how it is worked out, and who collects it (the courier on delivery, the postal service, or a customs office) differs by country and changes over time. We do not quote thresholds, because we would be guessing, and an out of date number is worse than none.
What we suggest: look at your own customs authority's website before you order, or ask us and we will tell you what we have seen shipping to your country. If you would rather have no chance of an extra charge, a retailer in your own country is the lower risk route.
Returns, by region
- Standard sizes (XS to 3XL): a change of mind return is possible within 30 days of delivery, unworn and unwashed, with the garment price refunded to your original payment method. You pay the return shipping.
- EU and UK: you also have a 14 day withdrawal right on standard sizes.
- Made to measure: final sale, because the piece is cut for one person. In the EU and UK, goods made to your specification are exempt from the withdrawal right. If the fit is off by more than 0.5 inch (1.3 cm) on any measurement you sent, tell us within 30 days of delivery with a photo and we remake it once, free. You cover the shipping to send the first garment back.
- Damaged or wrong item: tell us within 7 days of delivery with a photo. We replace it or refund you in full, and we cover the shipping both ways.
Refunds are processed within 5 business days of receipt. The full text is in the refund policy.
One honest point: sending a parcel back to India from the other side of the world costs more than returning something to a shop down the road. That is a reason to measure carefully before you order, rather than to rely on a return.
Sizing across countries
A size label means different things in the US, the UK, the EU and Australia, which is why we size by body measurements. The size guide lists US and EU sizes against bust, waist and hip for each size from XS to 3XL, and you can always send your own numbers. Our guide to clothing sizes across countries explains why measurements beat labels.
When a local retailer is the better choice
- You need the garment in under two weeks, since even the fastest order arrives 15 to 20 days after you place it.
- You want to try on several sizes before you decide.
- You want a simple local return, or no chance of an import charge.
Where we are the better choice is a fit that off-the-shelf sizes rarely give you: a length, a bust or a waist and hip that do not match one row of a chart. That is what made to measure is for.
Who is behind the label
PehroDesign is the clothing label of Hridhan Exports, made in our own unit in India. If you want to know how we work before you buy, read is PehroDesign legit? and see how it is made. To see a typical piece, start with the relaxed fit linen shirt dress, or browse linen dresses and the men's collection. Answers to the most common questions are on the FAQ page.
The verdict
Delivery time is the same everywhere, and returns differ only a little by region. Duty is the part that depends on your country. If you are in the United States there is nothing to pay on arrival. Everywhere else, check before you order.
Frequently asked questions
How long does delivery take from India?
Production takes 2 to 5 business days, and your order arrives 15 to 20 days after you place it, dispatch included, with tracking all the way.
Do I pay import duty in the United States?
No. We ship to the United States delivered duty paid, so duty and tariffs are covered by us and nothing further is due on arrival.
Do I pay duty in the UK, the EU, Canada or Australia?
Import duties and taxes outside the United States are set and collected by your own country and are the buyer's responsibility. Rules and thresholds differ and change, so check with your local customs office before ordering, or ask us.
Is shipping free?
Standard shipping is free to most countries, and a flat rate applies in a few. The shipping line at checkout shows what applies to you before you pay.
Can I return a garment from outside India?
Standard sizes can be returned within 30 days of delivery, unworn and unwashed, and you pay the return shipping. Made to measure pieces are final sale, with a free remake if the fit is off by more than 0.5 inch (1.3 cm) on a measurement you sent.