Refund policy

Nothing here is made until you order it. Every piece is cut and stitched for one person in our unit in India, and that is what shapes this policy. Please read it before you buy.

1. Made to measure and customised pieces are final sale

If you send us your own measurements, or ask us to change a length, a sleeve, a neckline or a fit, that garment exists only for you and cannot be worn or resold by anyone else. Those orders cannot be returned or exchanged.

If you are in the EU or the UK, this is the exemption for goods made to your specification. Your rights on standard sizes are set out in section 3.

2. If the fit is off, we remake it once, free

If the finished garment differs from the measurements you sent us by more than half an inch (1.3 cm) on any single measurement, tell us within 30 days of delivery and send a photo. We cut it again at no cost and with no restocking fee. You cover the shipping to send the first garment back to us.

This covers the measurements you gave us. It does not cover a change of mind about the style, or measurements that were taken incorrectly.

3. Standard sizes, if you change your mind

If you ordered a standard size from XS to 3XL and simply do not love it, you have 30 days from delivery to send it back unworn, unwashed and with any tags intact. We refund the price of the garment to your original payment method. You cover return shipping, and the original shipping charge is not refunded.

Customers in the EU and the UK: you may cancel a standard size order for any reason within 14 days of delivery and return it within 14 days of telling us. We refund the price of the garment and the basic outbound shipping charge. This right does not apply to made to measure or customised pieces, which are made to your specification.

4. If we sent the wrong item, or it arrived damaged

Tell us within 7 days of delivery with a photo. We replace it or refund you in full, and we cover the shipping both ways. This is our mistake, not yours.

5. What we cannot accept back

  • Anything worn, washed, altered, scented or damaged after delivery
  • Made to measure and customised pieces, as set out in section 1
  • Gift cards
  • Parcels sent back without contacting us first

6. How to start a return or a remake

  1. Email chhavi@pehrodesign.com or WhatsApp +91 87699 99839 with your order number, what is wrong, and a photo if it is a fit issue or a fault.
  2. Wait for our reply. We confirm the return and send you the return address.
  3. Post it back with tracking, and send us the tracking number.

Please do not post anything back before we confirm it. Parcels that arrive unannounced can go astray, and we cannot process what we cannot identify.

7. Refunds and credit

Once your parcel reaches us we check it and process the refund within 5 business days. Refunds go back to the original payment method. Your bank may take a few days more to show it. Any store credit we issue never expires.

8. Return shipping and duties

Return shipping is yours to pay unless the item was faulty, damaged or the wrong item. Mark the parcel clearly as returned goods so it is not held by customs. Import duty you paid on the original delivery, where it applied, is set by your own country and cannot be refunded by us.

9. Cancelling before we cut

We start cutting quickly. If you need to cancel, tell us within 24 hours of ordering and we cancel and refund in full. After that the cloth may already be cut, and a made to measure piece cannot be cancelled once work has started.

10. Reaching us

PehroDesign, the clothing label of Hridhan Exports
247 Vivek Vihar, New Sanganer Road, Sodala, Jaipur 302019, India
Email: chhavi@pehrodesign.com
WhatsApp: +91 87699 99839
We reply within 48 hours.